I had such a brilliant time at DeliverCon 2022, hosted at the Made Tech offices last Thursday, that it galvanised (reminded?) me that I’d planned to start weeknotes up again this year (and failed miserably to actually do so!). Anyway, I thought I’d share a bit more about the session I ran there and the conference in general… Joining a hybrid event I joined remotely on the first day and loved how the organisers had planned for a hybrid event — cameras in the room were somehow able to…

Here at Citizens Advice we’re looking for a Senior Delivery Manager to join our team! — ➛ Check out the job ad and role profile here [closing date 19 July 2021] The Remote Advice Platforms team The main team you’ll be working with is a high-profile, business critical, priority team who are transforming the platforms used by Citizens Advice volunteers to deliver remote advice to the public. …

Line management, inductions & onboarding Another week, another new starter! This week we welcomed Paula to the team, who will be Delivery Manager for our Security & Infrastructure team. (There’s still time to apply for our Infrastructure Service Manager role until Monday 5 July, if this sounds like your bag!) …

Missed another week! But the main thing is to keep trying eh? Equity, Diversity and Inclusion Action Learning Set (ALS). I had my first one of these last Friday as part of our ongoing EDI Learning programme. The ALS is a peer-led space which provides the group with a structure…

I’ve missed a couple of weeks but trying to get my head back in the weeknotes game, even if it’s just a short one this time round… New starters and moves in the delivery team It’s been great to see two of our fantastic Delivery Managers, Martyn and Kelly, recently…

Monday We mapped ourselves against the progression framework capabilities we created with Emily Webber a few weeks back in this month’s Community of Practice meeting, facilitated by Ben and Joseph, using an EasyRetro board and anonymous cards. It was a great first step to see where people feel their strengths…

Monday I was off sick on Monday with some pulled neck and back muscles, which translated into a migraine. Sometimes I can keep migraines at bay if I act quickly enough when I start getting the ‘sparkly eyes’ but not this time… Tuesday I joined a great presentation on our…

This year’s Mental Health Awareness Week runs Monday 10 May — Sunday 16 May, so I thought I’d share some personal reflections and thoughts after the really challenging, difficult year the world has been presented with. …

Back on the weeknotes after a couple of weeks silence due to bank holidays and annual leave! Monday I spent some time catching up on emails and Slack after my week off (with some motivational music blasting out in the background — playlist here for anyone interested). We also decided…